Help Center & Complete User Guides
Step-by-step interactive walkthroughs for every role on Autolok: car buyers, vehicle sellers, spare parts shoppers, dismantlers, and partner salvage yards.
Select Your Role to View Tailored Guides
How to Bid, Inspect & Win Vehicles in 24/7 Live Auctions
A complete guide to reading inspection reports, placing bids with anti-sniping protection, M-Pesa bidding deposits, and verified vehicle delivery.
Create Free Account & 1-Click Google Login
Sign up in seconds to access vehicle condition reports, save favorite lots to your watchlist, and receive instant SMS/email bid notifications.
- •Instant Google 1-Click login or standard email and phone verification.
- •Unlocked access to mechanical repair cost estimates and detailed photos of all damage angles.
Add your active WhatsApp phone number so you get real-time outbid alerts instantly.
Full Step-by-Step Milestones
Create Free Account & 1-Click Google Login
Sign up in seconds to access vehicle condition reports, save favorite lots to your watchlist, and receive instant SMS/email bid notifications.
Review Yard Condition & Mechanic Inspection Reports
Every auction vehicle includes an authentic inspection grading (Engine, Gearbox, Body, Suspension), run/drive status, and benchmarked local repair costs.
Unlock Bidding Power (Deposit or Membership)
To ensure bids are 100% genuine and protect sellers from bogus offers, bids above standard limits require a 100% refundable M-Pesa deposit or Verified Membership.
Bid Live 24/7 with Anti-Sniping Protection
Place bids in fixed increments. Our continuous bidding engine features automatic 2-minute clock extensions to prevent last-second sniping.
Auction Hammer & Settlement
When the countdown reaches 00:00 and you are the winning bidder, your vehicle settlement and ownership transfer are initiated.
Yard Collection or Recovery Towing to Your Workshop
Collect your vehicle with free storage days included, or book our flat-rate partner recovery trucks to deliver directly to your garage.
Frequently Asked Questions (Car Buyers & Bidders)
Q: Is my bidding deposit refundable if I don't win?
A: Yes, 100%. If you do not win the auction or choose not to bid, you can request an instant withdrawal back to your M-Pesa or bank account from your deposit dashboard anytime.
Q: Can I physically view the car before placing high bids?
A: Yes! Every listing mentions the exact storage yard (e.g., Nairobi Industrial Area Yard, Mombasa Road Lot). Verified buyers can visit during working hours with an Autolok Viewing Pass.
Q: What happens if the vehicle condition does not match the report?
A: Because all transactions are backed by Autolok Buyer Protection, payment is not completed until you inspect the vehicle upon handover. Any major unlisted defect triggers our mediation and refund guarantee.
Direct Access to Essential Hubs
Quick shortcuts to key management portals across the platform.
Sell a Vehicle
List complete drivable salvage cars, insurance write-offs, or donor car parts.
Spare Parts Catalog
Browse OEM engines, transmissions, headlights, and body panels from donor shells.
Bidding Deposit Hub
Top up refundable bidding power via Lipa na M-Pesa or request instant withdrawals.
Membership & Rules
Verified member privileges, storage fee policies, and secure transfer safeguards.
General Platform Frequently Asked Questions
Instant answers on bidding rules, Lipa na M-Pesa payments, and account security.
What is Autolok Kenya?
Autolok is Kenya's premier verified automotive marketplace connecting car buyers, salvage vehicle owners, dismantlers, and accredited yards through 24/7 live auctions, genuine spare parts catalog, and secure M-Pesa payment protection.
How does the Autolok Buyer Protection system protect me?
When you win an auction or reserve high-value parts, your funds are held safely in your verified balance. The seller does not receive payment until you have inspected the vehicle, confirmed logbook transfer, and received official yard clearance.
What payment methods are supported on Autolok?
We support instant Lipa na M-Pesa Till payments (Till Number: 3218458, Store: Safespace Aura), M-Pesa Paybill, Direct Bank Transfer (RTGS/EFT to NCBA & Equity Bank), and account balance offsets.
How does the Anti-Sniping clock feature work?
To keep auctions fair, if any bid is submitted in the final 2 minutes of an auction lot, the countdown timer automatically resets to 2:00 minutes. This ensures every bidder has an opportunity to counter-bid without being locked out by automated scripts.
Still have questions? Autolok Support is Standing By
Our Nairobi desk provides direct phone, WhatsApp, and email assistance 7 days a week.